Insights

How to lead people through your company’s change journey

https://vimeo.com/720162684

Setting the tone

Recently, one of my colleagues, travelled up to Manchester for a meeting. On the train, she sat opposite a young woman, who was hammering away on her laptop. She noticed that there was a sticker on the woman’s laptop lid: Work Hard. Have Fun. Make...

The Only Solution to Change is People Power

Is your organisation in the midst of some kind of major change? If your answer to that question is no, you’re drunk or kidding yourself. Probably both. We live in an age where there has never been so much change. The world is overflowing -with disruption, from...

Future Gazing

Investment will move from software to wetware as leaders realise that their people are their most powerful drivers of change. AI, AR, big data, smart speakers, chatbots… New Year industry predictions are usually heavy on the tech buzzwords. And sure, there’ll be a lot...

Ditch the gurus and learn how to uncoach

Coaching has a horrible reputation. I should know. I am one. There’s a vast industry out there, with everything from books to conferences to blogs to online courses promising to turn you into a “master coach.” Which is all well and good, if you have money and time to...

Never mind the cat – curiosity delivers results!

In the course of my work over the past 20 years, I’ve had the pleasure and privilege to work with a wide variety of companies across multiple industries and sectors. We’ve helped them to navigate and overcome challenges with disinterested, disempowered colleagues and...

Mindsets: The secret to making change stick

Imagine this. Your CEO announces an exciting new change programme. Sales and service training is rolled out. There are lots of inspiring workshops and presentations, a sense of excitement, some great early wins. There’s a buzz about the place. Then, day by day, week...

What are you for?

Here’s the big question at the heart of culture change. Despite all the science and knowledge out there, all the insight on mindsets and behaviours, why do just a select handful of companies consistently ace customer experience, while everyone else still struggles to...

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“Against a backdrop of digitisation, disruption and globalisation (let alone an unexpected global pandemic), the demands on leaders have never been greater…”