by Sally Earnshaw | Jun 15, 2022 | Leadership | Insights, Leading Service | Insights
Recently, one of my colleagues, travelled up to Manchester for a meeting. On the train, she sat opposite a young woman, who was hammering away on her laptop. She noticed that there was a sticker on the woman’s laptop lid: Work Hard. Have Fun. Make...
by Rupert Leyland | Jan 21, 2022 | Leading Service | Insights
In the course of my work over the past 20 years, I’ve had the pleasure and privilege to work with a wide variety of companies across multiple industries and sectors. We’ve helped them to navigate and overcome challenges with disinterested, disempowered colleagues and...
by Sally Earnshaw | Apr 2, 2020 | Leading Service | Insights
Imagine this. Your CEO announces an exciting new change programme. Sales and service training is rolled out. There are lots of inspiring workshops and presentations, a sense of excitement, some great early wins. There’s a buzz about the place. Then, day by day, week...
